SPUTNIC

SPUTNIC Meetings

Fourth SPUTNIC working group meeting, Prague, Czech Republic

The meeting has taken place on October 9-10, 2008 and the topics for the fourth working group meeting are the following:

  • Market Organisation: Contracts, incentives and monitoring
  • Customer Relations: Monitoring and analysis of the public transport market
  • Corporate Management: Strategic Corporate Management
  • Equipment and Operational Aspects: Spare part exchange database and Fleet management

Article "Increasing the Quality of Public Transport in Prague" is available in PDF format.


Market Organisation
Customer Relations
Corporate Management
Equipment and Operational Issues

 

Third SPUTNIC Working Group Meeting, 17-18 April 2008, Leipzig, Germany

During the third SPUTNIC working group meeting in Leipzig, fifty-three participants representing public transport experts and the SPUTNIC partners gather to continue discussion on challenges in the public transport sector in Europe. As during the previous meetings the work took place in parallel in four working groups discussing the following topics:

  • Market Organisation: Innovative financing models
  • Customer Relations: Development of customer relations and customer dialogue
  • Corporate Management: Development of skills and competences
  • Equipment and Operational Aspects: Migration strategies for innovative technologies.

On Saturday, 19th April, the technical visit was organized by IFTEC.

Market Organisation

The topic of the Third working group on Market Organisation was Innovative Funding and Financing of Public Transport. The topics discussed during the meeting were the following:

  1. What are the most pressing problems with respect to funding and financing PT?
  2. What are the most promising alternative funding and financing solutions in urban areas?
  3. How to devise operators’internal strategies for generating additional revenues by offering additional services creating new market potential?
  4. How to tap additional sources of funds for PT?
  5. How to lobby towards the government for more resources or indirect support?
  6. How to make use of all available financing possibilities?
  7. What are the possibilities and risks of relying on InternationalFinance Institutions?
  8. How to access EU funding?

A questionnaire related to financing was distributed to the experts prior the meeting.

 

Customer Relations

The objectives of the meeting were:

  • Discussion of importance of customer’s satisfaction and customer relationship management
  • Presentation of good practice examples and identification of deficits in both areas
  • Identification of problems of measuring customer satisfaction
  • Analysis of the role of customer satisfaction as strategic management tool
  • Identification of goals for improving customer satisfaction and customer relationship management
  • Development and discussion of approaches to improve customer satisfaction and customer relationship management (including the discussion of transferability of existing solutions).

The experts received a questionnaire on a PT customer satisfaction & customer relationship management.

Corporate Management

During the third meeting of the Corporate Management Working Group, 9 experts from seven EU member countries and 3 representatives of the cluster partners made a thorough study on the subject of “Development of skills and competences”. Participants also studied and discussed conclusions drawn from the results of the questionnaire on this same topic, which was filled out beforehand by the experts.

Equipment and Operational Issues

This working group meeting was dedicated to the topic: “innovation and migration strategies”, regarding vehicles, infrastructure or operating tools, such as information, ticketing systems or fleet control systems. The group strived to find out, discuss on the best ways as well as the main barriers amongst their experiences of innovative migration. A special questionnaire that consisted of four general questions on migration experiences with some sub-questions going more into detail was filled out by the experts well before the meeting. The answers given served as the basis for discussion.

 

 

Second SPUTNIC Working Group Meeting, 4-5 October 2007, Zagreb, Croatia

Almost 60 participants in four working groups discussed public transport challenges and solutions. The Market Organisation working group focused on the institutional framework and cooperation possibilities, while the Customer Relations working group explored ideas for improving the image of public transport. Experts in the Corporate Management working group looked at options for restructuring public transport companies. Ways to upgrade equipment and accessibility issues were the core topics for the Equipment and Operational Aspects working group. The meeting concluded with a site visit organised by the public transport operator in Zagreb (ZET).

Market Organisation

During the second meeting of the Market Organisation working group, experts, together with a representative of the European Commission (DG TREN) and SPUTNIC partners, discussed the following problems and challenges:

  • new EU regulation on public passenger transport services by rail and by road and its influence on the market organisation;
  • ghe financial and organisational vacuum due to the shift of responsibility from the state to regional/local authorities;
  • unstable or unclear regulatory settings;
  • frequent political interference;
  • unclear division of tasks, responsibilities and risks between authorities and public transport operators;
  • setting up sound and stable legal framework conditions;
  • setting up sound urban/regional organisational models; and
  • implementation of public service contracts that clearly define the actors’ rights and obligations, with fair allocation of opportunities and risks for operators and authorities.

In advance of the meeting a questionnaire was sent to all experts invited to the meeting.

 

Customer Relations

The overall aim of the meeting were to discuss the situation of public transport image and awareness in Europe in general and in countries in transition in particular. Besides this good practice examples were collected and reviewed and together we tried to set up guidelines to improve the image and awareness of public transport. Objectives of the meeting were the following:

  • Identification of key challenges (public transport image and awareness)
  • Discussion of image and awareness deficits
  • Identification and discussion of possible improvements
  • Presentation of good practice examples
  • Formulation of key guidelines for improving public transport image and awareness

In advance of the meeting a questionnaire was sent to all experts invited to the meeting.

Corporate Management

During the second meeting of the Corporate Management Working Group, 8 experts from six EU member countries and 4 representatives of the cluster partners made a thorough study of the past and present restructuring of PT organizations. Participants also studied and discussed conclusions drawn from the results of the questionnaire on restructuring, which was filled out beforehand by the experts. The working group members discussed the methods and processes used by public transport authorities and companies and came to the general conclusion that there is significant interest in the need for change among public transport authorities and operators and methods used in both small and big cities in Central and Eastern Europe. Based on the collected information and data, a full inventory of all was made.

Equipment and Operational Issues

The Second working group meeting on “equipment and operational aspects” was dedicated to the general topic:   “Upgrading of fleets and maintenance strategies”,  with the focus on:

  • busses and “clean” busses,
  • small and medium sized cities and
  • innovative technologies.

In advance of the meeting a questionnaire was sent to all experts invited to the meeting. More detailed information on the outcomes of the meeting are given below.

 

 

First SPUTNIC Experts Working Group, 29-31 March 2007, Spain

The consortium partners and about 40 public transport experts met to discuss the challenges facing public transport in four working groups in parallel sessions. The Market Organisation working group focused on global aspects of integration: network/timetables, tariffs and services. Customer Relations worked on basic elements of marketing and current practices. The Corporate Management group concentrated on trends in corporate management and performance management. The Equipment and Operations group discussed rolling stock upgrading solutions. The discussion was stimulated by the presentations of working group experts. On March 31, a technical visit organized by Transport Metropolitans de Barcelona (TMB) took place.

Market Organisation

The objective of the first meeting of the Market Organisation Working Group was to identify the main problems and challenges in the countries of Central and Eastern Europe in relation to the integration of services, networks, timetables and tariffs and to define needs for action. The experiences of Western European cities were also presented during the meeting. In advance of the meeting a questionnaire was sent to all experts invited to the meeting. The experts worked in subgroups and some of the issues discussed during the meeting are presented below.

 

Customer Relations

This working group discussed the current situation of public transport in general terms; marketing and customer relations in public transport; and problems and challenges related to the future development of public transport, including options for future action. In advance of the meeting a questionnaire was sent to all experts invited to the meeting.
More detailed information on the outcomes of the discussions are presented below.

Corporate Management

During the first meeting of the Corporate Management Working Group, 11 experts from nine EU member countries made presentations, went through a SWOT (strengths, weaknesses, opportunities and threats) exercise and conducted additional analyses of their respective public transport organisations. Participants also studied and discussed conclusions drawn from the results of the corporate management questionnaire, filled out beforehand by the experts.
The working group members discussed the importance of corporate management in public transport companies and came to the general conclusion that there is significant interest in matters of corporate management among public transport operators in both small and big cities in Central and Eastern Europe. Different methods and tools for corporate management are used in the companies but there is no common approach as of yet.
Based on the collected information and data, a full inventory of all organisational issues, goals and challenges was made. In advance of the meeting a questionnaire was sent to all experts invited to the meeting.

Equipment and Operational Issues

The objective of the first meeting of the Equipment and Operational Working Group was to identify and discuss the main problems and challenges of public transport actors in Central and Eastern Europe.
Issues and problems discussed during the meeting can be divided into two general fields.

  1. Issues related to the rolling-stock and infrastructure
  2. Issues related to the operational aspects of the public transport business (e.g. introduction of computerised processes and systems for ticketing and the provision of passenger information).

In advance of the meeting a questionnaire was sent to all experts invited to the meeting. More detailed information about the outcomes of this meeting is presented below.

 

 

SPUTNIC 1st Plenary Session 23-24 November 2006, Budapest, Hungary

Twenty-four public transport experts from Bulgaria, Czech Republic, Estonia, Germany, Hungary, Iceland, Lithuania, Netherlands, Poland, Portugal, Romania, Serbia, and United Kingdom, were invited to join the first SPUTNIC’s plenary session.

The discussion was facilitated by the cluster leaders and helped to update and identify the PT challenges in the expert’s cities and countries. The results of this discussion will be the base line for further steps in the SPUTNIC project, which will attempt to identify practical solutions for PT in CEE, taking into account the specific challenges of the region.

Market Organisation

 

Customer Relations

Corporate Management

Equipment and Operational Issues

 

 

 

LATEST NEWS & ANNOUNCEMENTS

NEW SPUTNIC project has come to its end.

During the last three years we have had the privilege of working with so many committed experts and stakeholders we would like to thank for their interest and involvement. We have exchanged ideas and shared experience, developed useful products that could not have been possible without your valuable input and contribution.

We would like to thank you again and inform you that the SPUTNIC website with all available content as today will be accessible until October 2014

 

SPUTNIC Final Conference - Presentations

The SPUTNIC project consortium held its Final Conference in Brussels on 3 July 2009. The conference started with a presentation by Franz Söldner, Deputy Head of Unit at the DG TREN responsible for clean transport & urban transport, outlining current and planned transport policies of the European Commission and a welcome note of UITP’s Secretary General Hans Rat.

Hans Rat handed over to Franz Söldner the "SPUTNIC Charter for a better Public Transport", which was signed online by more than 130 persons.

In the following each leader of the four SPUTNIC priority areas presented the project outcomes from a theoretical point of view. In order to better visualise the results experts from the related field held in-depth presentations of real-life examples. The project coordinator closed the meeting by giving overall conclusions.

The participants received a draft of the Final Report “Political and Research Recommendations” as well as a USB-stick containing all SPUTNIC documents such as reports, guidelines, background papers, presentations, etc.

Please find below the presentations from the event:

 

SPUTNIC Online Petition

The SPUTNIC Consortium has worked for three years exploring challenges and best practices for transitional economies, with a special focus on Central and Eastern Europe, and pledges persons involved and interested in public transport to sign online the "SPUTNIC Charter for a better Public Transport".

This document with all signatures shall be handed over to European Commission representatives at the SPUTNIC Final Conference on 3 July 2009. The SPUTNIC consortium is looking forward to your active contribution.

SPUTNIC Final Conference

Join us for the Final Conference on 3rd of July 2009 in Brussels! Sector professionals will learn about new approaches to challenges wrought by market competition, changing institutional frameworks and dwindling budgets. Programme available soon. For more information please contact: sebastian.emig at uitp.org

Download the available conference documents:
SPUTNIC Second Plenary Session, Vienna, 12-13 February, 2009

During this Plenary Session the participants worked on summarizing the so far obtained project results and established a synopsis of the outcomes from the four cluster groups to form a cluster-independent overview of recommendations for the public transport sector.

The clusters have integrated the outcomes in so-called matrices which can be downloaded below:
Third SPUTNIC Newsletter is now available for download in PDF format.
Fourth SPUTNIC working group meeting, Prague, Czech Republic The meeting took place on October 9-10, 2008 and the topics for the fourth working group meeting were the following:
  • Market Organisation: Contracts, incentives and monitoring
  • Customer Relations: Monitoring and analysis of the public transport market
  • Corporate Management: Strategic Corporate Management
  • Equipment and Operational Aspects: Spare part exchange database and Fleet management
Documentation (presentations, minutes, conclusions) of the fourth SPUTNIC working group meeting in Prague are ready for download.
Article "Increasing the Quality of Public Transport in Prague" is available in PDF format
SPUTNIC State Of The Art report is now available
Second SPUTNIC Newsletter is now available in 6 other languages, Bulgarian, Czech, Hungarian, Polish, Romanian and Slovak.
SPUTNIC public transport case studies are available for download in PDF format.
Second SPUTNIC Newsletter is now available for download in PDF format.
 A new SPUTNIC report on Challenges in Public Transport Sector is now available in PDF format.